SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of FR|Factory supplied, reliable quality (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://www.factoryriver.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good reviews
Super happy with my dome! I set it up in my garden for a cozy outdoor retreat. It’s spacious, looks beautiful, and keeps the weather out. The instructions were clear, and it was easy to assemble.
I love the dome! I use it for weekend retreats and it's spacious enough for my family and my friends. It is also very resistant and resists well in windy conditions. I am very happy with the quality and design.
After comparing many manufacturers, I finally chose this one. I was not disappointed. The internal supporting facilities are all available in one stop. It is very beautiful after construction, and the details are very good.
The dome is everything I hoped for! I’ve used it for both camping and family gatherings. It’s sturdy and keeps the temperature comfortable even during colder nights. Plus, the clear top gives a wonderful stargazing experience
We bought the dome for a small outdoor event and it was perfect. The installation was simple and withstood the rain well. The transparency of the Dome gave our event a unique atmosphere. Highly recommended
At first I was a bit skeptical, but after using it for a couple of months, I'm very pleased. The size of 6 meters is perfect for camping in style. It is durable, well ventilated and feels safe in case of strong winds.
purchased the dome for outdoor dining events, and it’s been a hit. It’s stylish, sturdy, and provides great protection against both the wind and rain. Plus, the panoramic views are perfect for enjoying nature!
We bought the dome to create an outdoor seating area and it's exactly what we wanted. Is a comfortable space that we can use all year round. The structure is solid and its assembly was easier than expected.
The homestay is built on the beach, with good sun protection effect and relatively simple construction. Two or three local people completed the construction under the guidance of customer service. Overall very satisfied
Honestly, I didn’t expect it to be this good. Super cozy inside, even when it’s freezing outside. Setup was quicker than I thought too
"This dome is next-level We had rain and wind, but it stayed solid. Feels like a mini retreat in the wild."
The dome exceeded all my expectations! Spacious, sturdy, and retains warmth perfectly in winter. It feels like a luxury escape in nature. Installation was simpler than I imagined!
"I love it! It's like having my own little bubble in nature. It's warm, tough and looks great in the photos. My friends are all jealous"
Perfect for the tropical weather! It stays cool during the day and cozy at night. The ventilation is great, and I love the panoramic view it offers. My friends are all asking where I got it! Highly recommend for island getaways!
I love my dome shop! ️ ️ Was easy to put together and the estructure is super sturdy. We spent an amazing night with my family under the stars. Definitely the best investment for our weekend getaways. Recommended 10/10!
The dome I bought is a great investment. As an event professional, I use this dome for receptions and in the open air events. Very solid, it is weather resistant well and remains comfortable even in winter
This dome is the best thing I bought to enjoy nature. It's easy to assemble and keeps you warm in winter. Spending a night under the stars with friends is an incredible experience. And since it was the first time I had bought, I had no idea of all the accessories and options available. Customer service Kiki recommended that I choose an 8 mm thermal liner, saying it was totally suitable for the Spanish climate. Turned out to be true. She made the right decision and was very professional. Recommended 100%.
I bought this dome for outdoor events, and it’s been perfect. The design is elegant, and it gives a unique touch to any gathering. It’s easy to assemble, weather-resistant, and can accommodate a large group of people comfortably. Whether for weddings or parties, it adds a touch of magic!
My wife loves this dome. Before making the decision, I didn't really like this style, but she insisted on having a dome tent, so we decided to give it a try. When the product arrived, everything was beyond my expectations. Although I didn't like it at first, after the installation was completed, I walked into the tent and felt very warm. I began to love it. All the accessories are of good quality, there are no missing accessories. It took my wife and I about a week to build it piece by piece. We have never built these before, so it took a long time. Now I like it very much
I live in a region where winters are tough, but this dome has proven to be incredibly reliable. It stays warm inside even during snowstorms, and the structure holds up well against the cold winds. Perfect for long-term outdoor stays. And I really like this green color, which looks especially good in the heavy snow. Even though my friend didn’t like this color when I bought it, I still insisted on choosing green, and it turns out that I was right.
This dome exceeded my expectations. The quality of the materials is excellent and the structure is very resistant even with strong wind🌬️. I use it as a space for yoga retreats and all my clients are delighted. Great option for tourism and wellness business!🙏
This dome does not disappoint! It's super insulated, keeping the interior warm even in freezing temperatures. The structure is solid and reliable. A must-have for anyone who enjoys winter camping or glamping!